Shipping 

1. Eligibility: Free shipping is available worldwide for all orders placed on our website.
2. Shipping Time frame: Please note that shipping times vary depending on your location. We aim to dispatch all orders within 1-2 business days of receiving them. Once dispatched, delivery times range from 5-15 business days depending on your location. Please note that we cannot be held responsible for any delays caused by customs clearance or other factors outside of our control.
3. Delivery Address: It is the customer's responsibility to ensure that the delivery address provided is correct and complete. We cannot be held responsible for any delays or non-delivery caused by an incorrect or incomplete address.
4. Shipping Method: We reserve the right to choose the most appropriate shipping method for your order, depending on your location and the size/weight of your package.
5. Customs and Duties: Please note that all for all orders outside the United Kingdom you may be subject to customs and duties fees imposed by your country's customs department. These fees are not included in our shipping charges and are the responsibility of the customer.
6. Returns and Refunds: If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to arrange a return. Please note that all items must be returned in their original condition and packaging, and the customer is responsible for the cost of return shipping. Once we receive your returned item, we will process your refund within 14 business days.
7. Exclusions: Free shipping does not apply to any expedited or express shipping methods.

By placing an order with us, you agree to these terms and conditions. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us @ info@ouibark.com.