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Return Policy
We want you to be completely happy with your purchase from our store! If for any reason you are not satisfied with your order, we offer a no questions asked returns policy. Below are the terms and conditions for our returns policy:
- Eligibility: All items purchased on our website are eligible for return, except for items that are marked as final sale.
- Time frame: You have 30 days from the date of delivery to return your item. After 30 days, we will not accept returns.
- Condition: All items must be returned in their original condition with the tags still attached. If an item is returned in a condition that is deemed unsellable, we reserve the right to refuse the return.
- Return Process: To initiate a return, kindly access the returns center through the link provided at the bottom of this page.
- Refunds: Once we receive your returned item, and it meets our return policy requirements, we will process your refund within 14 business days. Refunds will be issued to the original payment method used to place the order.
- Return Shipping Costs: The customer is responsible for the cost of return shipping, unless the item was received damaged or defective.
- Exchanges: We do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
By placing an order with us, you agree to these terms and conditions. If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us @ info@ouibark.com. We hope you enjoy your shopping experience with us!
If you'd like to return an item, please visit the link below!
